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IT Production Support Engineer job in Downtown Core at SnapHunt Pte Ltd

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IT Production Support Engineer at SnapHunt Pte Ltd

IT Production Support Engineer

SnapHunt Pte Ltd Downtown Core Permanent
57,000 SGD - 108,000 SGD/Year
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  • Great work environment
  • Excellent career development opportunities

Our client is a software services company that is headquartered in Singapore with a regional office in Malaysia. The company has a proven track record with continuous strong growth for more than 20 years. They have a strong expertise in project management, business analysis, system design & development, software testing in Banking and Finance industry.

The Job

  • Financial institution production support, required to perform shift work - 24x7
  • Investigate production issues, respond based on production incident TRO (target resolution objective) and upkeep FCR (first call resolution)
  • Manage and respond to users queries in timely manner and correlate patterns indicative of wider issues or defects
  • Timely execute start-of-day, end-of-day and intraday proactive checks for applications
  • Perform special events monitoring like ecommerce merchant’s sale and regular updates to stakeholders
  • Manage incident, task SOPs and conduct regular recertification for continued sanctity and validity
  • Analyze and conduct service reviews across application groups adding critical value to shift-left and demand management

The Profile

Key Requirements

  • 3 or more years’ production support experience in bank or financial vendors across multiple technologies / platform
  • Prior hand-on production support experience of OPEN Systems
  • Good support knowledge in either one of the retail or wholesale payment or customer information systems
  • Willing to work in onsite shift-support model (follow-the-sun)
  • Ability to easily adopt to any technology / environment - UNIX / open, AS/400 and mainframe
  • Hands-on experience in writing SQL queries and parsing logs for issue investigation
  • Strong written, oral communication skills and able to manage user / vendor / customer
  • Be able to work in fast pace and high pressure working environment

Ref: 71WWG50ZK3

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Job ID: 71WWG50ZK3

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