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Junior Network Engineer at Goldtech Resources Pte Ltd

Junior Network Engineer

Goldtech Resources Pte Ltd Changi Contract
2,800 SGD - 3,500 SGD/Month
  • Handle incoming calls and e-mail enquiries.
  • Responsible for incident management of problem tickets, real time logging and timely follow up and closure of tickets.
  • Handle emails and calls from users and Telco, mainly IT/Technical
  • problems.
  • Handle escalation of monitoring Asia Pacific network.
  • Compile routine reports on trouble tickets and call statistics.
  • Provide 1st level Technical and Fault isolation.
  • Service any necessary request from the customer routine or emergency cases and multitasking expected.
  • Monitor and manage network operation centre activities.
  • Perform SOC level1 monitoring and escalation to Level 2 or Customer


  • Minimum Diploma Holder in Computer Studies, Networking, Electronics &
  • Communication Engineering
  • Min 1 years Technical helpdesk/Network operation center experience
  • CCNA & Networking or cyber security knowledge will be advantageous
  • Call Center certification MCP, experience in Data Center environment is a
  • plus
  • Willing to perform shift duty.
  • Excellent telephone etiquette with good customer service skills.
  • Possess good writing skills
  • Integrity, teamwork, initiative and responsible working attitude.


Recommended Skills

  • Cisco Certified Network Associate
  • Local Area Networks
  • Network Engineering
  • Network Routing
  • Network Switches

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