Our client provides the simplest & most reliable way for businesses to get their containers moved. Designed for Industry 4.0, they connect containers to customers. They are a brand new ecosystem that aims to bring value to the various stakeholders within the Container Trucking space; enabling containers to move like clockwork beyond the Port, saving time and resources while improving visibility and reliability for end customers.
As a member of the Community & Service Team, you will help with daily coordination of the container movement and updating with clients, optimization of the workflow of the current business processes.
This is a client-facing role where you are expected to learn to build relationships and manage them.
This is a fast-paced position that requires a high degree of energy and ability to focus without compromising quality.
You have at least 1 years’ previous work experience in customer service and operations in the freight forwarding & logistics industry.
Experiences in Operations Management, with the ability to think on the spot and manage clients at the same time
You are goal-oriented, organized team player
You are self-motivated and self-directed
You have excellent interpersonal relationship skills
You have hands-on experience in Customer Service/Operations and Front-end roles
Excellent verbal and written communication skills; you are a listener, a presenter, and a people-person
You like to learn and are passionate about changing the industry.
Strong negotiation skills, with ability follow-through on client contract
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