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Executive Host job in Singapore at Marina Bay Sands Pte Ltd

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Executive Host at Marina Bay Sands Pte Ltd

Executive Host

Marina Bay Sands Pte Ltd Singapore Permanent
2,700 SGD - 2,900 SGD/Month
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JOB SCOPE 

  • Service all guests with general enquiries of the loyalty programme and Marina Bay Sands amenities at the Loyalty Club desks and designated service locations
  • Recognise higher-tiered members (i.e. Platinum, Diamond and Paiza/ Elite) and proactively provide the due service, benefits and privileges
  • Build a strong membership database using the Casino Management System and Customer Relationship Management System in creating new members accounts and record pertinent contact information
  • Assist in keeping database updated with accurate personal information of card members
  • Must be able to keep confidential customer information proprietary as access to customer data is necessary
  • Through one-on-one contact, keep guests informed of all pre-determined upcoming card programmes, promotions, events and offers at Marina Bay Sands
  • Thorough understanding of the Marina Bay Sands loyalty programme and response to any enquiries from card members regarding the programme information
  • Use telemarketing as a platform to retain, attract, and develop new and current guests to the property
  • Check to make sure equipment, kiosks, digital signage and televisions are in working order and collaterals are well-stocked at the counters and designated service locations at all times
  • Maintain tidiness of counter and relevance of signage displayed at counter
  • Obtain guests’ preferences and feedback to be used as a marketing tool to assist in the development of new events and other incentive programmes
  • Support event activities by introducing and inviting players to events throughout the year
  • Be the Marketing contact and host guests at the loyalty programme events and promotions
  • Ensure compliance with company and regulatory policies


JOB REQUIREMENTS

  • Minimum ‘N’ levels, ‘O’ levels or Diploma in marketing / business / hospitality and above
  • Experience in a hospitality or customer service role preferred
  • Preference with business development, sales and customer retention programmes from a service industry
  • Proficient in Microsoft Windows, Excel, Word and PowerPoint


You agree that it is a condition of employment that you adhere to and abide by all rules, regulations, policies and procedures including without limitation the rules of conduct of the Company.

Recommended Skills

  • Customer Service
  • Hospitality
  • Membership Provider
  • Relationship Building
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