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Technical Support Engineer job in Singapore at JobStudio Pte Ltd

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Technical Support Engineer at JobStudio Pte Ltd

Technical Support Engineer

JobStudio Pte Ltd Singapore Permanent
2,500 SGD - 3,500 SGD/Month
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Provide information concerning products, applications, and problem diagnosis to sales representatives and customers. Conduct product application testing and troubleshooting on customers’ applications. Orchestrate product-related trainings for the purpose of maximizing sales. Possess strong communication skill including active listening. Demonstrate excellent prioritization as well as customer service.

• Receive phone calls or emails from sales reps and customers and answer inquiries concerning product capabilities, specifications, and applications

• Analyze and troubleshoot customer issues via phone or email

• Research and analyze competitive information pertaining to the company’s products

• Conduct product application testing for sales reps and customers

• Create and update manuals for product training and product demonstration for sales reps

• Plan, design, develop, and conduct trainings on products, applications, and competitive information for salespeople including both new hires and incumbents

• Develop, update, and disseminate key sales enhancement product information via company intranet and/or electronic newsletters

• Coordinate with the parent company in Japan on new product release and other pertinent tasks such as product literature development

• Travel to customer and/or other affiliates for training seminars

• May assist sales reps with on-site presentations to customers, as needed

• Proactively identify areas to improve department operation efficiency and initiate projects to achieve such improvements

• Understand and observe company / department policies and procedures

• Assists office administrator for quotation and order entry

• Other duties or projects, as assigned

Recommended Skills

  • Active Listening
  • Communication
  • Customer Service
  • Intranet
  • Presentations
  • Problem Solving

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