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Technical Support Engineer
Provide information concerning products, applications, and problem diagnosis to sales representatives and customers. Conduct product application testing and troubleshooting on customers’ applications. Orchestrate product-related trainings for the purpose of maximizing sales. Possess strong communication skill including active listening. Demonstrate excellent prioritization as well as customer service.
• Receive phone calls or emails from sales reps and customers and answer inquiries concerning product capabilities, specifications, and applications
• Analyze and troubleshoot customer issues via phone or email
• Research and analyze competitive information pertaining to the company’s products
• Conduct product application testing for sales reps and customers
• Create and update manuals for product training and product demonstration for sales reps
• Plan, design, develop, and conduct trainings on products, applications, and competitive information for salespeople including both new hires and incumbents
• Develop, update, and disseminate key sales enhancement product information via company intranet and/or electronic newsletters
• Coordinate with the parent company in Japan on new product release and other pertinent tasks such as product literature development
• Travel to customer and/or other affiliates for training seminars
• May assist sales reps with on-site presentations to customers, as needed
• Proactively identify areas to improve department operation efficiency and initiate projects to achieve such improvements
• Understand and observe company / department policies and procedures
• Assists office administrator for quotation and order entry
• Other duties or projects, as assigned
Recommended Skills
- Active Listening
- Communication
- Customer Service
- Intranet
- Presentations
- Problem Solving
EA License No.
10C4754EA Personal Registration No.
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