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Service Account Manager job in Singapore at Schaefer Systems International Pte Ltd

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Service Account Manager at Schaefer Systems International Pte Ltd

Service Account Manager

Schaefer Systems International Pte Ltd Singapore Permanent
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Role Objectives

·       Manages all customer related service activities and communication with the target to improve customer satisfaction and grow the Service business sales and profitability.

Requirement

·       ITE and above in Engineering.  Sales experience with minimum 2 years and above.

·       Highly motivated and sales-centric individual that drives on orders success.

·       Customer service skills to listen to the concerns and feedbacks from customers and be able to address their needs.

·       Possess good communication and interpersonal skills to work with both internal and external customers.

·       Good negotiation skills to articulate and ability to convince the benefits of our services.

·       Willingness to interact daily with customers from a wide range of cultures and backgrounds.

Job Descriptions

·       Actively engage existing customers for service leads generation and conversion to orders.

·       Achieve monthly and annual Sales and EBT budgets through the successful execution of service sales strategies and tactics.

·       Define and sell service concepts for new and existing systems with support from Application engineering.

·       Active and regular communication with customers to build and maintenance the relationship.

·       Management of all customer activities across all BUs and Service lines.

·       Maintenance of data in global tools (Salesforce, SaX, etc) account level for tickets.

·       Collaboration with CS Business unit to define obsolescence management and implementation roadmap with the customers.

·       Elaborate technical solution together with Application engineering.

·       Support escalation management with the SSI and customer organization as SPOC (single point of contact).

·       Present and sell the SSI service portfolio and new service solutions.

·       Be knowledgeable about the products and solutions.

·       Negotiate prices and terms on offers submitted and follow up to closing.

·       Prepare Service agreements (SLAs) and follow up on renewal.

·       Timely creation and updates of opportunity entries accurately in CRM tool (Salesforce Lightning).

·       Ensure billable/clearable incident tickets are discussed with customers and invoiced in a timely manner.

·       Regular monitoring and follow up of the Open Ears/NPS feedback and initiate discussion with customers to determine improvement in our service quality and level.

 

KPI

·       Order Intake

·       EBT

·       Hitrate

 

Recommended Skills

  • Achieve Client Need
  • Business Development
  • Client Service Management
  • Customer Retention
  • Resolve Customer Issue
  • Sales Management
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