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Customer Service Engineer job in Downtown Core at SnapHunt Pte Ltd

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Customer Service Engineer at SnapHunt Pte Ltd

Customer Service Engineer

SnapHunt Pte Ltd Downtown Core Permanent
36,000 SGD - 54,000 SGD/Year
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  • Fantastic work culture
  • Attractive Salary & Benefits
  • Work alongside & learn from best in class talent
  • Outstanding Career Development Opportunities

Our Client is the global leading Security Solutions provider is expanding rapidly and has the following open position in South East Asia

The Job

As a Customer Service Engineer you are responsible for:

  • Service based security systems and provide services to our clients. Troubleshooting and solving problems.
  • Ensure Customer satisfaction.
  • To be proficient in our products and technology. Always improve ability.
  • Manage relations with existing clients.

Main Responsibilities include:

  • Work with the Customer Service Representative to solve the client’s security system problems in the earliest time.
  • Provide support and maintenance services such as routine preventative maintenance, troubleshooting, system upgrades/expansions/alterations and systems training. 
  • Produce system diagrams by AutoCAD.
  • Maintain long-term relationships with clients.
  • Increase customer satisfaction.
  • Renew the support & maintenance contract.
  • Provide routine preventive maintenances.
  • Handle daily trouble-shooting, follow up all open technical issues till the problems resolved.
  • Take over all service issues from Project team after External Hand Over done.

The Profile


  • Minimum Diploma or above in Electronic, Computer, Automatization or Mechanical Engineering. 
  • Minimum 2 years of customer service working experience (security-related preferred) in a multinational environment.
  • Experience in security system field with knowledge of Access Control, CCTV and Alarm System will be considered as a plus.
  • Familiar with security access control system, CCTV and alarm system products / systems is an advantage.
  • Past experience with Lenel, Honeywell Prowatch, CCure, Milestone, Genetec and S2 systems is a clear advantage
  • Basic IT knowledge in hardware, network and database.
  • Ability to work under pressure.
  • Strong analytical skill and problem-solving ability.
  • Strong self learning ability, work independently.


Recommended Skills

  • Alarm System
  • Customer Service
  • Lenel
  • Mechanical Engineering
  • Network
  • S2 Systems
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