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Desktop Support Technician job in Downtown Core at SnapHunt Pte Ltd

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Desktop Support Technician at SnapHunt Pte Ltd

Desktop Support Technician

SnapHunt Pte Ltd Downtown Core Permanent
27,600 SGD - 32,400 SGD/Year
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  • Work in a company with a solid track record of performance
  • Join a well known brand within Pharmaceutical & Biotech
  • Attractive Salary & Benefits

We are hiring for a pharmaceutical corporation. It is one of the largest pharmaceutical companies in the world.

The Job

Role & Responsibilities:

  • This role be responsible for building and supporting day to day operations of all laptops and desktops.
  • Become visible and provide IT support to the customer and provide guidance and support as needed.
  • Ongoing support who will monitor queue for Incidents, Requests, ensuring SLA's are maintained.
  • Responsible for maintenance of desktop/peripheral computing environment.
  • Have solid understanding of working in a fast paced environment, supporting onsite clients as well as home office users.
  • Must have solid soft skills and be a good communicator.
  • Must have valid license, along with the ability to lift 50lbs.
  • Track all incoming/outgoing activities via client's asset management system. Maintain Excel/SharePoint Trackers on all equipment, as well as in client's asset management system.
  • Build and Deploy Win7/Win10 machines with attention to deployment details to ensure positive End User Experience (EUX)
  • Installation, monitoring and service of the desktop hardware, software and peripherals
  • Ability to troubleshoot (hardware, software and connectivity) incidents through to resolution
  • Remote Users Support
  • Schedule, build, deploy, recover PC assets according to global Client guidelines and adhere to scheduled appointments for asset recovery collections follow Pharma Kroll process and eWaste processes.
  • Inventory control and asset management
  • Supports, manages, optimizes and maintains the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares.
  • Manage and maintain relevant SOPs and other documentation e.g., Knowledge Base articles
  • Develop and maintain service operations manual documentation. Develop and maintain work instructions to complete operational checklists and work orders.
  • Analyze Client Service calls for desktop devices and incident data to identify and advise Client of any potential user-training requirement and automation and to drive continuous service improvements.
  • Experience working in a team-oriented, collaborative environment with strong customer-service orientation.
  • Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Some asset management responsibilities.
  • Track logistics of equipment, transferring between stock rooms (both physically & logically) with attention to detail. Following pharma litigation processes to ensure all equipment is quarantined properly.
  • Provide guidance to clients and Support projects in progress in collaboration with other NBS IT organizations. Interface and collaborate with other teams for issue resolutions.
  • Clean and prepare all hardware for reuse, which includes, running diagnostics and submitting OEM tickets for repair.
  • Good written and oral communication skills with clients and management as well as people skills.
  • Other Ad Hoc Activities and Reporting as required

Ideal Candidate

Key competencies:

  • Full Microsoft Office Suite and Operating Systems: Win7 and Win10. Word, Excel, Skype, Outlook Calendar, scheduling and SharePoint
  • Hands-on hardware troubleshooting experience
  • Ability to read and understand technical manuals, procedural documentation and OEM guides
  • Knowledge of Active Directory for computer configuration e.g., WebSM
  • Good understanding of Skype, VPN and mobile device support
  • Knowledge of IMAC, SLA's and Asset management, ITIL
  • General understanding of network infrastructure of DNS, Proxy servers and firewalls
  • Basic knowledge of LAN/WAN setups and concepts
  • Knowledge of software distribution, patching and imaging technologies desirable
  • Associate's degree in an IT-related field
  • A minimum of 1 year experience providing end-user support for PC desktop and application software and installing, upgrading, troubleshooting and repairing personal computers in a network environment.
  • Should have worked in Healthcare or Pharmaceutical industry with hands-on IT Support.


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