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Technical Support And Implementation Manager job in Downtown Core at SnapHunt Pte Ltd

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Technical Support And Implementation Manager at SnapHunt Pte Ltd

Technical Support And Implementation Manager

SnapHunt Pte Ltd Downtown Core Permanent
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  • Lucrative opportunity with a rapidly growing fintech company

Our client has more than ten years of experience supporting entrepreneurs, startups, remote workers and companies, who want to upgrade the way they work and build digital, streamlined, impactful enterprises, that enable them to grow sustainably and live more satisfying lives.


The employer is a rapidly growing fintech company based in London. They are building the world’s best crypto market infrastructure including an end-to-end OMS/EMS/PMS platform and low-latency connectivity to global crypto exchanges. Built by industry veterans using state-of-art cloud technologies, they provide market infrastructure at scale that enables financial institutions, neobanks, and corporations to access the crypto market quickly and efficiently.


The Job


RESPONSIBILITIES:

  • Provide Level 3-4 Technical Support of trading system to Customer Support, Customers and third-parties by monitoring, investigating, troubleshooting and resolving issues
  • Manage, prioritize and respond to customer support issues, enquiries and escalations
  • Handovers to follow-the-sun regional support teams
  • Manage, plan, setup and test client environments in collaboration with DevOps & SecOps teams
  • Track software releases and maintain documentations for Customer Support teams and perform testing
  • Proactively create and drive impactful changes across support workflows, policies and tools
  • Provide feedback to product/engineering teams of company product and service improvements and technical issues
  • Gather customer requirements and articulate appropriate technical and non-technical solutions

The Profile


WORK EXPERIENCE/BACKGROUND & SKILLS


Essential

  • You have a background in financial trading systems and software
  • You have at least 3 years at alternative investment management firm
  • Front-to-back trading systems exposure
  • Software development and testing experience
  • Experience supporting customers with technical and product issues
  • Awareness and passion for blockchain and cryptocurrency
  • Demonstrating pro-activity and accountability
  • Experience in creating new client support processes
  • Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization
  • Creating new processes and external facing documentation
  • Postgres SQL/SQL Server Skills

Desirable

  • Cloud Computing
  • Github
  • Testing
  • DevOps
  • Release Management 

Ref: WZJEI3W2ZN

Recommended Skills

  • Blockchain
  • Dev Ops
  • Finance
  • Github
  • Trading
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Job ID: WZJEI3W2ZN

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