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Service Engineer job in Kallang at Convergint Singapore Pte Ltd

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Service Engineer at Convergint Singapore Pte Ltd

Service Engineer

Convergint Singapore Pte Ltd Kallang Permanent
2,800 SGD - 4,200 SGD/Month

General Description:

The position of Service Engineer is responsible for service & maintenance of system in according to Convergint's standards; Ensuring good engineering project quality. Maintaining a high level of customer satisfaction.

Main Objectives:

  • Service security systems and provide services to our clients. Troubleshooting and solving problems.
  • Ensure Customer satisfaction.
  • To be proficient in our products and technology. Always improve ability.
  • Manage relations with existing clients
  • Finish routine preventive maintenance on time according to Convergint standards and policies.

Main Responsibilities include:

  • Work with the Customer Service Representative to solve the client’s security system problems in the earliest time.
  • Provide support and maintenance services such as routine preventative maintenance, troubleshooting, system upgrades/expansions/alterations and systems training. 
  • Produce system diagrams by AutoCAD.
  • Maintain long-term relationships with clients.
  • Increase customer satisfaction
  • Renew the support & maintenance contract.
  • Ensure quality of Convergint services following company standards and policies strictly, to deliver prompt and efficient response to all service requests within assigned region.
  • Provide routine preventive maintenances.
  • Handle daily trouble-shooting, follow up all open technical issues till the problems resolved.
  • Take over all service issues from Project team after Extremal Hand Over done.

Requirements:

  • Minimum Diploma or above in Electronic, Computer, Automatization or Mechanical Engineering. 
  • Experience in security system field with knowledge of Access Control, CCTV and Alarm System will be considered as a plus.
  • Basic IT knowledge in hardware, network and database.
  • Ability to work under pressure
  • Strong analytical skill and problem-solving ability.
  • Strong self learning ability, work independently 
  • Customer-orientation
  • Excellent communication and interpersonal skills

Interested candidates may send your updated resume indicating reasons for leaving, last drawn salary, expected salary and date of availability.

We thank all applicants for your interest and regret to inform that only shortlisted candidates will be notified.

Recommended Skills

  • Access Controls
  • Cctv
  • Customer Satisfaction
  • Customer Service
  • Preventive Maintenance
  • Troubleshooting (Problem Solving)
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