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Senior Customer Service (Up $6500 / MNC / SAP / CBD) job in Singapore at GMP TECHNOLOGIES (S) PTE LTD

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Senior Customer Service (Up $6500 / MNC / SAP / CBD) at GMP TECHNOLOGIES (S) PTE LTD

Senior Customer Service (Up $6500 / MNC / SAP / CBD)

GMP TECHNOLOGIES (S) PTE LTD Singapore Permanent
4,000 SGD - 6,500 SGD/Month
Apply Now

Handle with accuracy the Order Management and Order Fulfillment to achieve customer satisfaction and to reduce costs by first-time-right orders. Monitor on time payments and shipments, monitor credit issues, handling quality notifications and ensure correct master data quality.

► MNC, Chemical Manufacturing Industry
► Office Hour
► Working Location: Promenade

Responsibilities:

  • Responsible for order fulfilment accuracy to achieve customer satisfaction and to reduce costs by first-time-right orders.
  • Responsible for processing new orders in SAP, selecting service provider within the agreed allocation with company, nominating transporters, etc.
  • Responsible for timely order management and order fulfilment to achieve customer satisfaction and reduce costs by first-time-right orders.
  • Monitor shipments, investigate reasons of delay, managing claims (e.g. claims related to detentions, demurrage and damages);
  • Processing customers complaints, processing customer related payments (e.g. customer invoices, credit notes and debit notes)
  • Maintaining relationships with customers and daily work coordination with third party logistics service providers (3PL) and supporting his/her manager as required.
  • Complaint Handling-Responsible for non-technical compliant handling process, including non-technical quality notification creation, follow up, feedback and compensation process to unsatisfied customers via phone or other communication tools in a professional and polite manner.
  • Follow up NPS VOC actions with customer and cross functions.
  • Reporting & Analysis related to order status and performance.
  • Responsible for accurate reports, analysis, and related customer service KPIs.
  • Drive performance to meet targeted KPIs.
  • Engage with SBU functions in related communication.
  • Responsible for accurate master data maintenance.
  • Actively seek improvement opportunities for OTC process.
  • Engage in Sales and Operations Plan Meetings.
  • Resolve customer and order data Quality related matters in the system.
  • Suggest solutions in case of operational interruptions and approve or escalate solution to manager
  • Support projects.

Requirements:

  • Bachelor’s degree in Operations Management, Supply Chain Management or Logistics or Business Administrative
  • 5 years’ experience in customer service, order fulfilment, logistics operation; strong analytical skill with experience in similar functions.

To apply, please visit to [ Link removed ]  and search for Job Reference: 13759

To find out more about this opportunity, please contact Summer at [ Link removed ]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Summer Thung | Registration No: R1871138

Recommended Skills

  • Third Party Logistics
  • Order Fulfillment
  • Order Management Systems
  • Customer Service
  • Customer Satisfaction
  • Administration

EA License No.

09C3051

EA Personal Registration No.

R1871138
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Job ID: 13759

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