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Customer Service Officer - E job in East at Dynamic Human Capital

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Customer Service Officer - E at Dynamic Human Capital

Customer Service Officer - E

Dynamic Human Capital East Permanent
2,600 SGD - 3,200 SGD/Month
Job Description

Position: Customer Service Officer

Salary: $2,400 - $2,800 + OT

Location: East

Working Hours / Days: 8.30am - 5.30pm (Mon - Fri) / 8.30am - 12.30pm (Alt Sat Off)

Responsibilities:

  • Handle calls at all times and charge (wrap up code) accordingly if any
  • Act as first point of telephone contact for customer support requests
  • Obtain precise customer personal particulars, vehicle registration, car ownership (raise change management form for amendment / update)
  • Check for support agreement / warranty validity per local guideline
  • Ensure all inbound/ outbound calls, including customer compliments and complaints logged in CRM system are defined
  • Log complete and accurate data within the call logging tool (CRM) and booking appointment (date/time) for all 3 service centres & ensure mobility service are offered to customer at all time
  • Provide technical call screening and assign call to the appropriate delivery method (CSA) and payment type
  • Optimise available workshop capacities by effectively assigning work/ cars to each service centres
  • Be effective in use of KSD rate book for booking planning
  • Provide customer with call number for follow-up and set customer expectations on the next steps in the service delivery process
  • Provide best effort technical advice to customer in a timely and professional manner
  • Assist in special product campaign or promotions
  • Arrange for airport service, pickup and delivery for customers
  • Schedule customers for professional car care services
  • To ensure daily service level achievement
  • Assist in generating daily, weekly and monthly reports as and when required

Requirements:

  • At least 2 years of Customer Service experience
  • Min GCE "O" Level and above
  • Strong passion in customer service
  • Ability to work in a fast-paced environment
  • Able to work on weekends and commit to OT
  • Positive attitude

Interested applicants, please submit your applications online or alternatively you may contact Nick Koh at 6513 1873 for more info.

We regret to inform that only shortlisted candidates will be notified.

Koh Hian Khng Nick

Dynamic Human Capital Pte Ltd

Registration No: R1769319

License No: 12C6253

Recommended Skills

  • Change Management
  • Customer Relationship Management
  • Customer Service
  • Passionate
  • Positive Attitude
  • Sales Promotion
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