Customer Service Officer - E job in East at Dynamic Human Capital

Position: Customer Service Officer

Salary: $2,400 - $2,800 + OT

Location: East

Working Hours / Days: 8.30am - 5.30pm (Mon - Fri) / 8.30am - 12.30pm (Alt Sat Off)

Responsibilities:

• Handle calls at all times and charge (wrap up code) accordingly if any
• Act as first point of telephone contact for customer support requests
• Obtain precise customer personal particulars, vehicle registration, car ownership (raise change management form for amendment / update)
• Check for support agreement / warranty validity per local guideline
• Ensure all inbound/ outbound calls, including customer compliments and complaints logged in CRM system are defined
• Log complete and accurate data within the call logging tool (CRM) and booking appointment (date/time) for all 3 service centres & ensure mobility service are offered to customer at all time
• Provide technical call screening and assign call to the appropriate delivery method (CSA) and payment type
• Optimise available workshop capacities by effectively assigning work/ cars to each service centres
• Be effective in use of KSD rate book for booking planning
• Provide customer with call number for follow-up and set customer expectations on the next steps in the service delivery process
• Provide best effort technical advice to customer in a timely and professional manner
• Assist in special product campaign or promotions
• Arrange for airport service, pickup and delivery for customers
• Schedule customers for professional car care services
• To ensure daily service level achievement
• Assist in generating daily, weekly and monthly reports as and when required

Requirements:

• At least 2 years of Customer Service experience
• Min GCE "O" Level and above
• Strong passion in customer service
• Ability to work in a fast-paced environment
• Able to work on weekends and commit to OT
• Positive attitude