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Service Desk Engineer job in Singapore at Goldtech Resources Pte Ltd

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Service Desk Engineer at Goldtech Resources Pte Ltd

Service Desk Engineer

Goldtech Resources Pte Ltd Singapore Contract

Job Responsibilitites

  • Perform troubleshooting for End user computing needs.
  • Handle incident tickets, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties and close all tickets once complete.
  • Provide advice and assistance to users on the usage of simple functional features of software and hardware peripherals.
  • Required to perform basic administrative support, asset management and routine IT housekeeping services.
  • Perform service request related to client platforms.
  • Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties

Job Requirements

  • Strong communication skills.
  • ITE/ Diploma in IT/ Engineering or any related field
  • Minimum 1 year relevant experience in providing desktop support
  • Proficient in Microsoft Windows 8 onwards / Microsoft Office/ O365
  • Applicants with more years of relevant experience may be considered for senior roles.
  • Office hours or 12 hrs rotating shifts available

Recommended Skills

  • Customer Service
  • Helpdesk
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