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IT Systems Engineer - M365 job in Singapore at Goldtech Resources Pte Ltd

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IT Systems Engineer - M365 at Goldtech Resources Pte Ltd

IT Systems Engineer - M365

Goldtech Resources Pte Ltd Singapore Contract
4,000 SGD - 7,500 SGD/Month
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  • Deliver the Microsoft Office 365 suite of services process as defined.
  • Assist customers of Microsoft 365/ Office 365 suite of services with configuration of service with Onboarding tools and processes technology.
  • Assist Microsoft 365/Office 365 suite of services customers to adopt and increase active use of all entitled workloads using Microsoft 365/ Office 365 suite of services adoption guidance and methodology. 
  • Develop, foster, and maintain effective customer relationships while driving positive customer satisfaction.
  • Maintain knowledge of the Microsoft 365/ Office 365 suite of Service, required tools and products consistently as more features are rolled-out.
  • Coordinate with vendor ticketing and escalations and ensure that tickets are logged and processed in a timely manner
  • Work with technical teams, community manager, service owner, service architect to ensure products are utilized to their fullest potential
  • Work with other service teams to ensure proper integrations between Office 365 and other cloud services
  • Setup and manage fast track access for customers
  • Participate in all social channels to ensure continued customer engagement, collect and evaluate feedback
  • Create blogs, FAQs around and usage of the solutions
  • Report on Management dashboards 

  • Bachelor’s Degree in Information Technology, Computer Science or other relevant field. MS Certifications are helpful and desired.
  • Min 4-5 years total IT experience at End-user or system support Environment. 
  • Relevant work experience on any of the following:
    • Microsoft 365/ Office 365 implementation
    • Microsoft 365/ Office 365 product knowledge (Exchange Online, SharePoint Online, Teams, Skype for business, One drive for Business, Yammer, Office Pro Plus, and EMS)
    • MS Exchange 2010 or 2013, SharePoint server 2010 and above, Lync 2010 server, Skype for Business 2016, MS Active Directory. PowerShell v2 and above, Azure AD and Azure Rights Mgmt, Azure Information Protection.
    • DHCP, TCP/IP, Networking, DNS Configuration.
    • Basic Firewall configuration or Router configurations.
  • Experience in a client-facing role or in-housing users training delivery.
  • Willing to work on flexible schedule depending on business needs
  • Strong and confident communication and presentation skills
  • Ability to demonstrate and influence within groups
  • Experience working with global team and different time-zone and culture will be an added advantage

Recommended Skills

  • Dhcp
  • Dns Configuration
  • End User Support
  • Microsoft 365
  • Share Point

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