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Head Of Engagement Operations job in Downtown Core at SnapHunt Pte Ltd

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Head Of Engagement Operations at SnapHunt Pte Ltd

Head Of Engagement Operations

SnapHunt Pte Ltd Downtown Core Permanent
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  • Accelerate your career in a reputable financial operating platform
  • Opportunity to work in an international environment
  • Play a key role in ensuring world-class customers experience

Our client is a Fintech startup backed by a top global incubator. Headquartered in Singapore with operations across South East Asia, they provide small and medium businesses convenient financial services including debit and credit card products, digital banking and cash management systems.

The Job

You will be responsible for :

  • Managing the customer journey after onboarding for our mass-segment customer base.
  • Leading and coaching the customer success, transaction monitoring and periodic KYC team.
  • Ensuring accounts stay compliant with regulations and policies
  • Maximising client engagement by helping them to take full advantage of the company's features
  • Designing & owning the client experience and creating key touch points between your team and the clients
  • Owning engagement and retention as well as operational metrics such as transaction review speed & accuracy, account compliance review speed & accuracy

The Profile

  • You have at least 7 years of experience as team leader in a startup or tech company including experience in a customer-facing role.
  • You have a track record of leadership & operations
  • You are extremely resourceful and show resilience in finding solutions to the most challenging issues
  • You have a positive attitude, are self-motivated and are ready to own and build your team
  • You are highly analytical and structured, making operations run like clockwork.

Ref: SU6I10N1Q0

Recommended Skills

  • Self Motivation
  • Positive Attitude
  • Onboarding
  • Retention Management
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Job ID: SU6I10N1Q0

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