• Handling phone calls, emails and walk in requests & queries
• Assist clients & guests with their bookings
• Greet visitors/guests/members professionally, determining the nature and purpose of visit
• Maintains security by following procedures; monitoring bookings; issuing visitor passes
• Direct and escort visitors and guests to appropriate destination
• E-File correspondence
• Take and resolve complaints from customers and being positive to negative criticism
• Maintains safe and clean reception area by complying with procedures, rules, and regulations

Requirements

• N/O Levels & above
• Min 2yrs relevant experience
• Hospitality / Customer Service experience would be an advantage
• Ability to build positive relationships with high level of interpersonal skills
• Excellent talent to interact with people in a positive and courteous manner
• Strong written and verbal communication skills
• Ability to prioritize tasks according to importance in a fast paced environment
• Multi-tasking capability without compromising on quality
• Dependable, punctual and able to work in flexible working hours
• Basic knowledge of Microsoft Office Applications, specifically MS Word and Excel
• Contributes to team effort by accomplishing related results as need