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Customer Service Coordinator (Security Solutions)
- AWS 13 Months Bonus + Variable Bonus
- Career Advancement & Flexible Working Environment
- High Remuneration
Our Client, in the IT Security Industry located in the Central of Singapore have openings for Customer Service Coordinator.
- Total client satisfaction.
- Coordination of all Customer Service issues within Company branch office and among Company members.
- Monitor the quality of Company services in your branch office.
- Customer Service case updating, logging and filing in ERP system.
- Coordination and solving of CS events and after sales services.
- Documentation for clients, including: Handover packaging, service cards, handover confirmations, maintenance documents, confirmation slips, training templates, etc.
- Coordinate projects according to schedule, economically and to client’s satisfaction
- Documentation submission / uploading Reports and CX Commissioning documentation processers
- Follow up and close case closely
- Arrange client RPM and send RPM report on time
- Preparation of client card printing
- Weekly reports as required by the CS Manager
Qualified or interested candidates, kindly apply to us in the FOLLOWING FORMAT to facilitate the short-listing process;
Attachment of CV’s in MSWORDFORMAT
Resumes please INCLUDE:
- Personal Particulars
- Education background
- Work experiences in point forms
- All Reasons for leaving
- Current and Expected salary
- Date of availability / Notice Period
**We regret that only shortlisted candidates would be notified. Your Profile will be kept in our database for more career opportunities. We wish you all the best in your job search.
- Customer Service
- Enterprise Resource Planning
- Packaging And Processing Duties
EA Personal Registration No.R23114112
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