·            Installation and configuration of operating systems and software for users

·            Diagnose and Resolve Hardware and Software issues

·            Provide setup and support of IT Equipment (Laptops, Desktops, printers, scanners and other desktop peripherals)

·            Assisting users on operating system, email and software related issues

·            Deployment of PC, Notebook and Printers for as request by IT department

·            Assist in network and wireless troubleshooting and network connectivity issues

·            Troubleshoot networked and local printers. Identify and resolve hardware and software application conflicts.

·            Coordinate with equipment and 3rd party vendors to resolve problems

·            Provide Desktop security services (security patches when require)

Requirements

·            ITIL, NITEC or Diploma in Information Technology, Engineering or related fields

·            Must be familiar with Windows operating system

·            Provide friendly customer service to users and clients

·            Able to speak clear and fluent conversational English

·            Good interpersonal and communication skills

·            Relevant technical IT Skills

·       has an understanding of PC hardware configuration

·       ability to trouble shoot hardware failure

·       has a good understanding of PC usage

·       has an understanding of PC usage in a LAN environment

·       ability to assist user in installing application in MS Windows environment

·       Able to co-ordinate activities with the teams, vendors and users

·       Willing to learn and adapt to the changing IT environment

Islandwide location available