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e-Commerce Operations Analyst job in Downtown Core at Luxottica SEA Pte Ltd

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e-Commerce Operations Analyst at Luxottica SEA Pte Ltd

e-Commerce Operations Analyst

Luxottica SEA Pte Ltd Downtown Core Permanent
2,800 SGD - 3,200 SGD/Month
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Overview

Reporting to the E-Commerce Manager SEA, you will assist in building advocacy by creating a seamless, positive online customer centric experience on Luxottica’s websites including Sunglass Hut, Ray-Ban and Oakley and other eCommerce marketplaces such as Lazada and Shopee. You will create process efficiencies and support the team in the daily eCommerce operations.

Responsibilities

1.  Logistics

 Coordinate with enablers & local CS teams on inbounding of shipments

 Follow up/investigating any shipment discrepancies or other issues

 Inventory reconciliation between enablers and Luxottica

 Ensure that there are enough black boxes in each of the markets as packaging materials

 Stock take activities

2.  Finance

 Registering sales in system and sales reconciliation

 Checking and validating weekly financial reconciliations from the enablers

 Issuing and owning the PO/POR/MIGO process on SAP 

 Generating credit notes for promotional discounts and selling expenses based on weekly sell-out

3.  Demand Planning support

 Monitor stock inventory to ensure healthy stock levels at all stock points

 Sell-out analysis and product replenishment recommendations

 Other duties as assigned by the line manager

Requirements

 Proven experience in monitoring weekly gross to net performance and the operational performance of the supply chain

 High attention to detail and intermediate Excel skills

 Sound experience testing new site features, enhancements and troubleshooting functionality issues

 Strong project management and self-management skills with demonstrated ability to prioritise under tight deadlines

 Strong understanding of the backend configuration and frontend facing elements of eCommerce / marketplaces.

 Excellent communication skills and the ability to create an engaging, energetic team environment by building strong relationships with your multiple stakeholders based on site and globally

 A data-driven, customer-centric, and flexible approach with a passion for delivering excellent outcomes

 Open to learning new skills and take on additional load to ensure project success

 Basic proficiency in Adobe Photoshop

 Relevant tertiary qualifications and certifications are desirable



Recommended Skills

  • Attention To Detail
  • Self Motivation
  • Finance
  • Selling Techniques
  • Analysis
  • Operations
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