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Incident & Problem Analyst (IT / Banking) job in Downtown Core at SnapHunt Pte Ltd

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Incident & Problem Analyst (IT / Banking) at SnapHunt Pte Ltd

Incident & Problem Analyst (IT / Banking)

SnapHunt Pte Ltd Downtown Core Permanent
48,000 SGD - 78,000 SGD/Year
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  • Leadership Role in a IT Software Services firm
  • Opportunity to make a positive impact
  • Attractive salary & benefits

Our client is an IT Software Services company specialized in development outsourcing with a proven track record and continuous & strong growth for more than 20 years. They are headquartered in Singapore, with a regional office in Malaysia. They are experts in project management, system design & development for consumer banking, credit cards and loans. 

The Job

As an Incident & Problem Analyst, you will be part of a Command Centre team to handle Incident and Problem Management and be responsible for:

  • Assessing and validating major incidents.
  • Managing notifications and escalations as defined in the major incident management process.
  • Managing and coordinating recovery actions and plans for major incidents to resolution.
  • Providing timely and informative updates to management, stakeholders and users until incident closure.
  • Ensuring the appropriate level of the technical or functional support team is actively engaged.
  • Chairing major incident technical bridge call and provide direction if further escalation is required.
  • Ensuring that accurate timelines of recovery plans and activities on major incidents are documented.
  • Participating in post-incident root cause analysis (RCA) as required and follow up on improvement plans.
  • Understanding and tracking outstanding actions, improvement plans for incidents escalated to Command Centre until closure.
  • Providing monthly incidents trend updates to stakeholders, users and management.
  • Managing incidents on a 24X7 on-call rotational basis (roster based)

The Profile

  • You have a background in IT
  • You are an excellent team player
  • You have experience in managing incidents and coordinating recovery
  • You are available for shift work on a rotational basis


Recommended Skills

  • Incident Management
  • Root Cause Analysis
  • Team Working
  • Coordinating
  • Problem Management
  • Stakeholder Management
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