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IT Security Engineer (EPAM Focus) at Goldtech Resources Pte Ltd

IT Security Engineer (EPAM Focus)

Goldtech Resources Pte Ltd All Contract
4,000 SGD - 5,500 SGD/Month
  • Analyse and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal knowledge base or vendor resources to provide accurate tech solution
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their Endpoints are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients
  • Investigate and identify solutions to software and hardware issues

Requirements and Skills

  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments (Particularly Endpoint Security)
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Good How to knowledge of MS power apps and Power automate
  • Programming and scripting intermediate (Python, Java Script)

.

Recommended Skills

  • Intrusion Detection And Prevention
  • Network Security
  • Security Policies
  • Vulnerability

EA License No.

90C4037

EA Personal Registration No.

R1877924
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