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Customer Service Representative | Banking | Contract job in Singapore at Manpower Singapore

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Customer Service Representative | Banking | Contract at Manpower Singapore

Customer Service Representative | Banking | Contract

Manpower Singapore Singapore Contract
2,500 SGD - 3,800 SGD/Month


Responsibilities:
  • Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible
  • Understands the customer and establishes needs to offer relevant products, services and solutions
  • Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution
  • Responsible for achieving individual key performance indicators whilst maintaining appropriate operational risk control and compliance in all activities
  • Ensure customer complaints are escalated to internal teams, regulatory bodies as appropriate, in line with prevailing policies
  • Carry out administrative tasks and systems updating activities in line with procedures which operate in the respective area
  • Enhance customers' experience by introducing them to self-service banking channels that suit their needs
  • Meet all service standards and assigned targets at the individual and team levels


Requirement:
  • Minimum Diploma in any discipline
  • With 1-2 years of experience in customer service-related roles.
  • Ability to face customers in banking branch setting.
  • Tech-savvy and willing to be trained.


Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit [ Link removed ]

 

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