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Player Support Lead (Japanese & Chinese Language Proficient) job in Singapore at Experis Singapore

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Player Support Lead (Japanese & Chinese Language Proficient) at Experis Singapore

Player Support Lead (Japanese & Chinese Language Proficient)

Experis Singapore Singapore Contract
3,200 SGD - 4,200 SGD/Month
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Responsibilities:
  • Work as a game expert to resolve the players' complicated issues that are escalated by non-English speaking outsourcing agents in China & Japan
  • Monitor the service quality and resolve outbreak or emergency on time, to ensure our customer service quality meet the standard.
  • Manage and synchronize information with non-English speaking outsourcing vendors in China & Japan
  • Revising and building player facing support templates, FAQs and other materials.
  • Communicate (verbally and in writing) in Mandarin with non-English speaking Customer Service Team and vendors based in China Headquarter to resolve the players' issues
  • Communicate (verbally and in writing) in Japanese with non-English speaking Customer Service Team and vendors based in Japan to resolve the players' issues


Requirements:
  • At least 1 Year of experience in the gaming or customer service industries, ideally from within a BPO
  • Business proficiency (written and spoken) in Mandarin (Min. B3 in 'O' levels Chinese or equivalent certifications) to communicate with non-English speaking customer service team and vendors in China to resolve the players' issues
  • Business proficiency (written and spoken) in Japanese (Min. JLPT N2 or equivalent certifications) to communicate with non-English speaking customer service team and vendors based in Japan to resolve the players' issues
  • Interest or experience in the gaming industry
  • Proficient in MS Office
  • Work base in Singapore


Claudia Kueh Kee Jinq EA License No.: 02C3423 Personnel Registration No.:R1880247

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit [ Link removed ]
 

Recommended Skills

  • Chinese Language
  • Japanese Language
  • Mandarin (Language)
  • English Language
  • Emergency Handling
  • Business Process Outsourcing
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