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Customer Service Officer (Contact Center) | 12-Months Contract job in Singapore at Manpower Singapore

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Customer Service Officer (Contact Center) | 12-Months Contract at Manpower Singapore

Customer Service Officer (Contact Center) | 12-Months Contract

Manpower Singapore Singapore Contract
2,000 SGD - 2,500 SGD/Month
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Job Scope:
  • First level helpdesk to respond to calls
  • Provide first call resolution to users who called into the hotline which is public facing, advising on issues or assisting on help needed
  • Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
  • Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact
  • Perform outbound calls to users who leave callback
  • Handle emails as assigned by team leader
  • Handle written responses via the Chatbot/ Virtual Assistant


Job Qualifications:
  • At least a GCE O level education or its equivalent and with at least 1 year experience in the contact center or customer service-related industry
  • Able to take stress of answering calls from members of public
  • Good communication verbal and written skills
  • Able to work shift and weekends when necessary


Bernice Mae Nocum Rallonza EA License No. 02C3423 Personnel Registration No. R1442141

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit [ Link removed ]
 

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