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Customer Service Executive (Call center) job in West at HR Focus

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Customer Service Executive (Call center) at HR Focus

Customer Service Executive (Call center)

HR Focus West Permanent
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  • 5 Days Week  :  Mon - Fri (8.30-5.30pm)
  • Call center environment
  • Working Location: Clementi
  • Salary Range: Up to $2.4k (depending on experience) + Commission
  • Able to start work immediately or on a short notice will be advantageous 

Job Description

  • Attend to call centre hotline enquiries 
  • Retain customer by pursuing and offering of attractive packages
  • Follow up on outstanding payments thru calls and emails
  • Understand caller’s concerns and provide resolutions 
  • Build and maintain good relationship with customer, liase with customer on any queries/issues related to billing
  • Monitor and follow up on payment dates, maintain accurate and timely record of billing cases
  • Raise waivers/ credit notes for customer dispute cases when necessary
  • Work towards KPI set by team leader
  • Assist in preparation of reports and accounts loading
  • Sending account statement, reminder letters and invoice to customers
  • Any ad-hoc administrative duties assigned

Job Requirement

  • Singaporean/ residents ONLY
  • Min N-level qualification
  • Preferably with experience working in call center in bank/ telco
  • Good communication and interpersonal skills 
  • Must be able to handle both English and Chinese speaking customer
  • Able to work well in a team, with positive attitude, fast learner
  • Experience in Customer Service or Call Centre (bank/ telco) will be advantageous. 
  • Preferably with experience in security monitoring system
  • Computer literate, knowledge in Microsoft office required

To Apply
Please attach updated resume in Microsoft WORD Format (.doc file) and must include the following information :
1. Personal Particulars
2. Education
3. Work experiences (period of employment & job duty) in point forms
4. Reasons for leaving each employment
5. Last drawn salary in each employment
6. Expected salary
7. Earliest work commencement date / Notice period
(We regret that only shortlisted candidates will be notified)

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