SG
0 suggestions are available, use up and down arrow to navigate them
What job do you want?

Junior IT Solution Business Analyst (SAAS Web-Based Technologies) in Singapore job in Singapore at HR Focus

Create Job Alert.

Get similar jobs sent to your email

List of Jobs

Apply to this job.
Think you're the perfect candidate?
Junior IT Solution Business Analyst (SAAS Web-Based Technologies) in Singapore at HR Focus

Junior IT Solution Business Analyst (SAAS Web-Based Technologies) in Singapore

HR Focus Singapore Permanent

** Singaporean / Resident ONLY. No quota for work passes applicants. ***

Our client is a lead provider of enterprise subscription management solutions.

  • Good career progression.
  • 5 Days work week
  • Location: Shenton Way
  • Salary: $3000 – $4000
  • No Experience are welcomed as on job coaching provided.

Roles and Responsibilities :

CS Support

  • Support CSMs with ongoing client issue triage and resolution
  • Learn the client onboarding process and help with new implementations.
  • Troubleshoot problems with our products or the client’s configuration to arrive at a resolution within SLO
  • Meet key SLAs and Support Metrics, meeting or exceeding your objectives

Knowledge Management & Training

  • Help support your product goals by aiding in the creation of client training and onboarding materials and quality assurance testing.
  • Attend web-based scheduled group and/or individual training sessions.
  • Answer product questions and clearly explain technical concepts to a technical and non-technical audience in a fast-paced environment.
  • Participate in user acceptance testing of new product releases and upgrades.

Managed Services

  • Maintenance of market data inventory (contracts, tracking of service requests)
  • Perform timely reconciliation of invoice and ensure accurate processing and payment of supplier’s invoices
  • Develop strong working relationships with clients and vendors
  • Ensure service delivery aligns to client expectations
  • Provide accurate and timely finance report and management reporting

Job Requirements:

  • Bachelor’s Degree, preferably in Computer Science, Business Systems, Business Analytics or Engineering
  • Self-managed self-starter, confident and accountable for their work
  • Must love people, be positive, energetic, and empathetic, with a strong desire to help others
  • Attention to detail with the ability to effectively multitask and work independently
  • Good understand of SaaS and web-based technologies
  • Debugging web applications using Internet Explorer/Chrome debugger and Fiddler
  • Technical aptitude and forensic skills to identify and effectively escalate product issues
  • Strong communication and organizational skills paired with an understanding of how to proactively manage recurring client issues
  • Beginner knowledge of JavaScript, jQuery, MS SQL is a plus
  • Ability to work and thrive in a deadline-driven environment
  • Strong writing and communication skills

Please attach updated detail resume in MS WORD FORMAT (.doc file) with the following information:

  1. Personal Particulars (with short residential address)
  2. Education
  3. Work experiences (period of employment & job duty) in point forms
  4. Last drawn salary in each employment
  5. Expected salary
  6. Reasons for leaving each employment
  7. Earliest work commencement date / Notice period

(We regret that only shortlisted candidates will be notified)

ID: R1439055

 

Recommended Skills

  • Acceptance Testing
  • Accounts Receivable
  • Attention To Detail
  • Business Analysis
  • Business Systems
  • Communication
Apply to this job.
Think you're the perfect candidate?

Help us improve Jobscentral by providing feedback about this job:

Job ID: 4880

Jobscentral TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using Jobscentral you are agreeing to comply with and be subject to the Jobscentral Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.