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Junior IT Solution Business Analyst (SAAS Web-Based Technologies) in Singapore at HR Focus

Junior IT Solution Business Analyst (SAAS Web-Based Technologies) in Singapore

HR Focus Singapore Permanent

** Singaporean / Resident ONLY. No quota for work passes applicants. ***

Our client is a lead provider of enterprise subscription management solutions.

  • Good career progression.
  • 5 Days work week
  • Location: Shenton Way
  • Salary: $3000 – $4000
  • No Experience are welcomed as on job coaching provided.

Roles and Responsibilities :

CS Support

  • Support CSMs with ongoing client issue triage and resolution
  • Learn the client onboarding process and help with new implementations.
  • Troubleshoot problems with our products or the client’s configuration to arrive at a resolution within SLO
  • Meet key SLAs and Support Metrics, meeting or exceeding your objectives

Knowledge Management & Training

  • Help support your product goals by aiding in the creation of client training and onboarding materials and quality assurance testing.
  • Attend web-based scheduled group and/or individual training sessions.
  • Answer product questions and clearly explain technical concepts to a technical and non-technical audience in a fast-paced environment.
  • Participate in user acceptance testing of new product releases and upgrades.

Managed Services

  • Maintenance of market data inventory (contracts, tracking of service requests)
  • Perform timely reconciliation of invoice and ensure accurate processing and payment of supplier’s invoices
  • Develop strong working relationships with clients and vendors
  • Ensure service delivery aligns to client expectations
  • Provide accurate and timely finance report and management reporting

Job Requirements:

  • Bachelor’s Degree, preferably in Computer Science, Business Systems, Business Analytics or Engineering
  • Self-managed self-starter, confident and accountable for their work
  • Must love people, be positive, energetic, and empathetic, with a strong desire to help others
  • Attention to detail with the ability to effectively multitask and work independently
  • Good understand of SaaS and web-based technologies
  • Debugging web applications using Internet Explorer/Chrome debugger and Fiddler
  • Technical aptitude and forensic skills to identify and effectively escalate product issues
  • Strong communication and organizational skills paired with an understanding of how to proactively manage recurring client issues
  • Beginner knowledge of JavaScript, jQuery, MS SQL is a plus
  • Ability to work and thrive in a deadline-driven environment
  • Strong writing and communication skills

Please attach updated detail resume in MS WORD FORMAT (.doc file) with the following information:

  1. Personal Particulars (with short residential address)
  2. Education
  3. Work experiences (period of employment & job duty) in point forms
  4. Last drawn salary in each employment
  5. Expected salary
  6. Reasons for leaving each employment
  7. Earliest work commencement date / Notice period

(We regret that only shortlisted candidates will be notified)

ID: R1439055


Recommended Skills

  • Acceptance Testing
  • Accounts Receivable
  • Attention To Detail
  • Business Analysis
  • Business Systems
  • Communication
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