Perform day-to-day monitoring on applications and infra healthiness of the platform
Maintain platform instances deployed in Singapore local private data center, with the guidance from O&M leads
Deal with client's incidents within SLA definition. Monitor ticket queue and maintain SLA.
Work on client's requests based on agreed timeline
Communicate with local clients and gather information related to incident/request they raised.
Communicate to platform with basic findings and follow up with resolution.
L2 support - provide workaround and solution
Bachelor's degree in computer science or any equivalent
At least 4 to 5 years of experience in operation support
Able to understand scripts, code, to be able to perform basic scripting and coding from time to time.
Able to scrutinize dense logs to identify root causes/find clue of issues. Reproduce issues reported by customer to platform team and present findings through basic troubleshooting for problem tracing.
Understanding end to end process/framework
Hands-on experience on other databases like redis ,mongodb, pgsql, mysql
Understanding of Kafka, Hadoop and Azure/AWS cloud services
At least 1 to 2 projects, certification
VMware exposure, interface SSO
Basic understanding of
Active Directory related config and troubleshooting
Familiar with monitoring software like Prometheus ,Grafana
Familiar with Kubernetes platform and container concept
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