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Escalations Lead job in Downtown Core at SnapHunt Pte Ltd

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Escalations Lead at SnapHunt Pte Ltd

Escalations Lead

SnapHunt Pte Ltd Downtown Core Permanent
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  • Join one of the fastest growing startups in the region
  • Lead a growing team and establish a high level of customer support
  • Great opportunity for FinTech enthusiasts

Our client is a Fintech startup backed by a top global incubator. Headquartered in Singapore with operations across South East Asia, they provide small and medium businesses convenient financial services including debit and credit card products, digital banking and cash management systems.

The Job

Your responsibilities will include :

  • Leading and coaching the escalations team into a team that customers love to speak to.
  • Developing self-help material for the customers and for the customer support team as well as creating a system to identify issues to lower the number of escalations
  • Seeking solutions to the difficulties faced by customers, and helping customers in smoothly utilising the platform
  • Handling inbound queries from customers and providing support via multiple channels
  • Working closely with our other teams to resolve issues and escalate opportunities for improvement

The Profile

  • You have at least 5 years of experience in a customer success/support or client-facing role
  • You are passionate about helping customers and putting them first
  • You have outstanding written and verbal communication skills
  • You have a positive get-it-done attitude and are able to work in a fast-paced environment
  • You have an interest in FinTech and financial services


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