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Desktop Engineer | 6 Months Contract Renewable job in Singapore at Manpower Singapore

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Desktop Engineer | 6 Months Contract Renewable at Manpower Singapore

Desktop Engineer | 6 Months Contract Renewable

Manpower Singapore Singapore Contract
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Job Scope:
This position is working at designated client site, required to provide high-quality, onsite technical and troubleshooting services covering below support activities within the required SLA time frame.
-Hardware support: technical diagnosis and coordination with OEM vendors for repair of defective hardware for a variety of devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers etc.
-Software support: diagnosis and resolution of software functionality for both the operating system and standard desktop applications
-IMACD: physical installations, moves, adds, changes, and de-installs for a wide variety of supported hardware devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers and etc. and supported software
-Enhanced support for VIP users including 7x24 on-call support
-Coordinate with infrastructure teams to resolve issues with network, servers or other infrastructure devices or services that impact the normal work of end users
-Support hardware and software changes (e.g. hardware device change/refresh, system upgrade/migration, patch update, etc.) for end users
-Asset management support for end user devices by following defined processes
-Provide smart hand support for all kinds of hardware such as printers, servers, network devices, backup devices, meeting room equipment, scientific devices etc.
-Onsite support for events such as trade shows or special meetings
-Regular checks for IT Room devices and Meeting Room equipment when required
-Deployment services for large-scale efforts include asset auditing and discovery, project support, image integration, on-site installation, user self-installation, migration, and asset recovery governed with full project status and reporting

Job Qualifications:
-Degree or Diploma in Information Technology/Computer Science or equivalent
-2+ years of desk-side support experience (MNC support experience and VIP support experience preferable)
-Experience in using ServiceNow is preferable
-Good desk side support technical skills and basic infrastructure knowledge
-Good communication and coordination skills
-Have a good sense of service mindset
-Have a good capacity of adaptability
-Willing to work overtime when required.


Bernice Mae Nocum Rallonza EA License No. 02C3423 Personnel Registration No. R1442141

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit [ Link removed ]
 

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