This position is working at designated client site, required to provide high-quality, onsite technical and troubleshooting services covering below support activities within the required SLA time frame.
-Hardware support: technical diagnosis and coordination with OEM vendors for repair of defective hardware for a variety of devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers etc.
-Software support: diagnosis and resolution of software functionality for both the operating system and standard desktop applications
-IMACD: physical installations, moves, adds, changes, and de-installs for a wide variety of supported hardware devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers and etc. and supported software
-Enhanced support for VIP users including 7x24 on-call support
-Coordinate with infrastructure teams to resolve issues with network, servers or other infrastructure devices or services that impact the normal work of end users
-Support hardware and software changes (e.g. hardware device change/refresh, system upgrade/migration, patch update, etc.) for end users
-Asset management support for end user devices by following defined processes
-Provide smart hand support for all kinds of hardware such as printers, servers, network devices, backup devices, meeting room equipment, scientific devices etc.
-Onsite support for events such as trade shows or special meetings
-Regular checks for IT Room devices and Meeting Room equipment when required
-Deployment services for large-scale efforts include asset auditing and discovery, project support, image integration, on-site installation, user self-installation, migration, and asset recovery governed with full project status and reporting Job Qualifications:
-Degree or Diploma in Information Technology/Computer Science or equivalent
-2+ years of desk-side support experience (MNC support experience and VIP support experience preferable)
-Experience in using ServiceNow is preferable
-Good desk side support technical skills and basic infrastructure knowledge
-Good communication and coordination skills
-Have a good sense of service mindset
-Have a good capacity of adaptability
-Willing to work overtime when required.