Join a leading IT Infrastructure solutions provider
Opportunity to work with international clients and gain exposure
Attractive salary & benefits
Our client is a leading provider of IT Infrastructure integration solutions with over a decade of experience. They have built a strong presence in Asia and have now expanded internationally. Join them today and be involved in managing IT for companies of all s.
The Job You will be responsible for :
Providing Level 2 support and troubleshooting
Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
Ensuring all standards and procedures are followed and maintained.
Answering queries and resolving issue relating to the usage of standard applications and IT services.
Providing monthly help desk reports.
Maintaining and supporting the network infrastructure.
Monitoring system performance and ensuring reliability and availability.
Recommending infrastructure solutions to meet the business requirement in compliance with IT policy & procedure.
Analysing, monitoring, configuring and maintaining existing systems and identify room for improvements.
Ensuring the overall system and server uptime, availability, reliability and security.
Liaising with 3rd party vendors, IT providers, etc. for specific requirements.
Troubleshooting system/server issues or outages.
You possess a Degree/Diploma in Computer Science, Engineering or related field.
You have at least 3 years of experience within a System Administrator, Helpdesk/Technical Support or Network /Systems Engineer role.
Expertise in Infrastructure Systems (CoreOS, Ganeti, OpenStack etc.) would be highly valuable.
You are familiar with UNIX operating systems and have ITIL certifications.
Fluency in French is required to be able to communicate with and support clients
You have excellent communication and interpersonal skills.
You are a strong team player who can manage multiple stakeholders
You are a strong mentor and coach who can build high performing teams
You pay strong attention to detail and deliver work that is of a high standard
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Job ID: 95608941
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