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QA Lead (Contact Centre) job in Singapore at Manpower Singapore

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QA Lead (Contact Centre) at Manpower Singapore

QA Lead (Contact Centre)

Manpower Singapore Singapore Permanent
4,000 SGD - 5,300 SGD/Month
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Job scopes
  • Demonstrate expert knowledge of processes and related systems to effectively perform responsibilities
  • Responsible for communication updates regarding process changes and updates to the team documents
  • Assist with work assignments and information between shifts. May include adjusting work hours as necessary to meet deadlines, e.g., overtime, evening and weekend hours
  • Perform and or ensure completion of quality review check on outgoing work e.g., proof data entry, correspondence, and other tasks within immediate team to ensure quality, accuracy, and consistency
  • Identify and assist with development of support materials for team use, e.g., training manuals, job aids, and views in databases Prepare, analyze and interpret complex reports information and formulate conclusions
  • Act as technical and functional resource and Subject Matter Expert for team members, peers and or clients as assigned
  • Assist to identify, document, and review opportunities for team improvement in procedures processes standards to gain cost effectiveness and efficiency provide cost estimates and execute implementation of improvements
  • Conduct daily audits reviews



Qualifications
  • Diploma / Degree in any related field.
  • With 1 year of quality assurance experience in a contact centre environment
  • With experience in customer facing experience
  • Minimum of 2 years of experience MS Excel - Intermediate and 1 year experience working with Microsoft Office
  • Excellent Communication skills both verbal and written
  • Ability to proactively submit suggestions and act based on data analyzation




Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit [ Link removed ]
 

Recommended Skills

  • Reports
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