Develop deep knowledge within a complex product group
Investigate and prioritize advertising issues, escalating to a specialist when appropriate for further troubleshooting or de-bugging.
Own tasks end-to-end until they are assigned to specialist.
Discern product confusion from bugs, identify solutions, and advise the sales team advertisers to accomplish the advertisers desired outcome
Effectively and concisely communicate resolution, technical resolution, workarounds, or product confusion to the sales team
Partner with product support group specialists to identify solutions to advertising bugs and product confusion
Facilitate a high-end customer experience related to support for advertising bugs
Mentor team members and own product support areas.
Minimum Diploma in Business / Administration / or equivalent
Minimum of 1 year experience with product technical support
Excellent communication skills both written and oral
Online advertising experience is a plus
Familiar with social media / online platforms and sites
Customer service experience
Ability to rapidly assess, analyze and resolve or troubleshoot issues and distill into clear and concise communications
Aptitude to support complex products
Ability to overcome a product learning curve
Ability to think critically and problem solve
Ability to work in teams
Bernice Mae Nocum Rallonza EA License No. 02C3423 Personnel Registration No. R1442141
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