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Knowledge Management Specialist job in Singapore at Manpower Singapore

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Knowledge Management Specialist at Manpower Singapore

Knowledge Management Specialist

Manpower Singapore Singapore Contract
3,400 SGD - 4,200 SGD/Month
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Job Scope:
  • Managing written and online communications to apply internal process improvement initiatives to process documentation when required.
  • Maintain contact with and manage communications appropriately with all stakeholders in the agreed process
  • Identify opportunities to enhance process documentation and communicated resolution which will improve the process and provide a better agent and user experience
  • Constant communication between the internal teams and client; operating as the liaison between external stakeholders and internal leadership to support knowledge base content creation and maintenance.
  • Identify opportunities to ensure compliance of operational documentation, reduce knowledge gaps due to lack of documentation, and support ad hoc documentation escalations.
  • Creating, auditing, and maintenance of process documentation in the client's central repository (knowledge base).
  • Create consumable materials with high accuracy to be utilized by internal programs and external stakeholders.
  • Maintain the highest level of expertise in the area of specialty and interact with subject matter experts in QTP (quality, training, and process) development.
  • Monitor the quality and effectiveness of documentation in the learning environment and outcomes, including classroom, course curriculum and instructor readiness, and support internal training resources to conduct sessions.
  • Support the operation needs as instructed in reporting to the Operations Manager to ensure high quality execution, timely updates to documentation, and create new content as needs arise.

Job Qualifications:
  • Diploma or Bachelors Degree in Business or equivalent
  • Minimum of 1 year experience in instructional material design and training documentation.
  • Minimum of 1 year of experience in a customer facing operations environment
  • Minimum of 2-3 years experience in delivery operations
  • Excellent technical writing skills and communication skills
  • Flexible in a fast-paced environment
  • Experience in an online operation and/or online escalations environment
  • Maintains calm focus and communicates effectively
  • Good communicator and presentation skills
  • Comfortable in managing escalations stakeholder
  • Awareness of the importance of data and key performance metrics
  • Ability to perform in a complex, high-stakes, fast-paced environment
  • Active user of social media services and have an active account in one or more social network
  • Must be available to work a recurring 5-day / forty-hour work week at the designated onsite location and will include scheduled days Monday-Sunday.
  • Must be available to work scheduled shifts including schedule rotation for some holidays.
  • Must be able to work scheduled shift during contracted regionally-aligned (NA, EMEA, or APAC) standard operating hours.

Bernice Mae Nocum Rallonza EA License No. 02C3423 Personnel Registration No. R1442141

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit [ Link removed ]

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