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Quality Excellence Manager (Design Thinking Program) job in Singapore at CERTIS CISCO AUXILIARY POLICE FORCE PTE. LTD.

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Quality Excellence Manager (Design Thinking Program) at CERTIS CISCO AUXILIARY POLICE FORCE PTE. LTD.

Quality Excellence Manager (Design Thinking Program)


• Lead the Design Thinking Program – from Strategy formulation through to execution. This task may include (not limited to) the following:

  • Engage with various levels of people in the organisation including C-level and Senior Leadership Team to obtain buy in for proposed solutions and business outcomes
  • Plan and facilitate workshops, working directly with our clients and their customers/users, stakeholders and cross-functional users to analyze pain points, understand end-user needs, document user storyboards through both digital and physical environments, and co-create digital-native processes, products, platforms and experiences.
  • Define business opportunities and translate insights into customer experiences
  • Promote Design Thinking as a business tool for innovation and improving customer experience.
  • Coaches and mentors at all levels, and making certification determinations

• Instil continuous improvement mindset through working with key stakeholders to establish, review, and analyse the Key Performance Indicators that forms the fundamental of prioritizing and solving the problems at strategic level.

• Responsible for providing leadership, coaching and mentoring to the assigned departments. Ensure departments projects pipeline is healthy to meet annual cost reduction targets. Responsible to ensure all projects are meeting ROI, solutions are sustainable, met regulatory requirements, properly approved at different stages with the tollgate committee, properly documented amongst other tasks.

• Provide face-to-face/virtual trainings/workshops to company-wide audience from rank and file employees to Senior Leadership to ensure all staff speaks a common Quality language.

Job Requirements

  • Bachelor of Science in Design, Innovation, Quality, Technology or Engineering related field is preferred
    • Substantial knowledge of design thinking and human-centered design, design-thinking instructor certification and practice is an advantage
    • Be a highly skilled group facilitator with a wealth of experience leading multi-disciplinary groups through such activities as strategic planning, journey mapping, issue resolution, brainstorming and requirements gathering/definition.
    • Minimum of 5 years of Lean Six Sigma experience with hands on experience - Planning, Implementing, Coaching and Mentoring
    • Minimum of 3 years of Project Management, Performance Improvement, and Business Management related experience
    • Pro-active, independent, result oriented, passionate and time management are essential to succeed in this position.


Recommended Skills

  • Brainstorming
  • Business Management
  • Business Process Improvement
  • Coaching And Mentoring
  • Customer Experience
  • Design Thinking
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Job ID: 5_3ec286f8fe400a091f3490ee84b841

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