Perform basic level of problem determination for all tickets, emails, chats & phone calls
Perform hardware troubleshooting
Triage and escalation to the appropriate level
Ticket management to ensure SLA's are met
Perform General Hardware/Cage duties:
Server assembly and disassembly
Server maintenance and repair
Racking and un-racking of servers and devices
Hard drive and memory installs
RAID setup and configuration
Cabling and cable management (power/network)
Perform basic software setup
Control Panel installation (Plesk/cPanel/Webmin)
Server OS installation (Windows/Linux/BSD)
Basic network IP configurations
Coordinate all repairs with customer and NOC staff
Perform basic NOC ticket troubleshooting tasks
Monitor and update internal message boards, e-mail, and task list.
Keep informed of company and departmental policies.
Management and tracking of assets including shipping.
Labeling all devices and cables are per company standard.
Work closely with third party providers.
Other duties as assigned.
Minimum 2 years' experience in a similar role in a hosting company and/or Data Center Envrionment
A good working knowledge on data center processes and design (power, cooling, redundancy).
Ability to document complex problem resolution summaries and repetitive tasks.
Ability to demonstrate effective teaming and interpersonal skills.
Exceptional troubleshooting, problem resolution skills.
Extensive knowledge of computer hardware, mainly servers.
Ability to quickly identify specific issues and troubleshoot accordingly.
Must have work experience with different types of cabling and experience managing fiber & copper in a data center environment.
Proficient in Microsoft Office.
Proficient in Linux and Windows operating systems.
Ability to prioritize workload and meet deadlines.
Octavius, Whei Jie Yong EA License No.: 02C3423 Personnel Registration No.: R1110096
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