Responsibilities:

• Achieve operational objectives by contributing information and recommendations to strategic plans and reviews.
• Prepare and complete project/action plans, implementing production, productivity, quality, and customer-service standards.
• Resolve problems, completing audits, identifying trends, determining system improvements, implementing change.
• Meet financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Manage the day to day project planning and execution.
• Work with Engineer resources globally and plan out the engineer activities
• Track the progress of the project and provide weekly status reports
• Anticipate any areas of risk and manage risk mitigation plans
• Track any actions to close out issues
• Work closely with and sometimes lead other Voice Application teams (IVR, Call Routing, Call Recording, Outbound Dialers)
• Work closely with the Global Partner Specialty Serving team for Contact Center partner integration, testing and support
• Oversee all Testing and manage implementation plans

Requirements:

• Degree in Bachelors Degree in Information Technology or any related field.
• At least 4-6 years experience on Voice infrastructure projects from Banking or any similar field.
• Excellent understanding of Avaya, Cisco, Oracle / AudioCodes (SBC) components
• Experience in Voice Applications like Network IVR, Call Recording, Outbound Dialers
• Experience in dealing with Telecom Carriers.
• Any experience of multi-regional Telecom regulations is a plus

Interested Applicants, please email your resume to [ Email address blocked ] (R1767650), stating the position as the subject title in the email.
Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit [ Link removed ] />

Charmane Castillo Lalog License No.: 02C3423 Personnel Registration No.: R1767650

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit [ Link removed ]