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Demand Planner & Customer Service Lead job in Singapore at Experis Singapore

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Demand Planner & Customer Service Lead at Experis Singapore

Demand Planner & Customer Service Lead

Experis Singapore Singapore Permanent
5,000 SGD - 6,000 SGD/Month
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Job Description
  • Lead Demand Planning activities for the Country to ensure updated 36 months demand forecast and the Country DMR is operating effectively
  • Build monthly forecast using statistical tool and additional market information for 36 months period
  • "Translates" the Sales and Marketing plans into a Demand Plan in the forecasting system
  • Challenge & manage the assumptions used in the sales forecast in order to inform the correct business decisions and gain learnings to improve future performance.
  • Responsible for master data required to perform statistical forecasting (e.g. corrected history)
  • Looks for choosing the most adapted forecasting model per product group and customer group
  • Responsible for making sure that all sales area managers and account managers enrich the forecast in time
  • Refine forecast based on latest information on a day to day basis. Understand the impact of changes in the forecast on the wider business and keep Marketing/Finance and Supply chain informed of any changes.
  • Manage, analyse and take learnings from abnormal customer demands to inform decision making with the S&OE process, whilst striving to meet Customer service requirements.
  • Gain Customer expertise and liaise directly with customers to understand their future business plans and activities.
  • Drive root cause analysis and improvement actions to achieve targeted forecast accuracy and bias
  • Ensure forecasts uploaded to enable MRP to execute well and correctly
  • Work closely with CU management Team, Supply Planning and Logistics to ensure matrix structure operates efficiently to drive both internal & external customer satisfaction
  • Ensures job profiles are in place, sets objectives for team members, reviews development and provides clear, open and constructive feedback on performance combined with the appropriate actions.
  • Oversee all aspects of the customer service experience to troubleshoot process and procedure including making improvements of customer service quality
  • Define and implement new effective process for customer service representatives to interact with customers to support the business and its development
  • Monitor and review process for ways to make procedure more time and cost effective
  • Develop and implement market oriented & project related activities to support business objectives
  • Organize, coordinate and monitor customer order processing and product distribution
  • Implement in co-operation with Sales manager, improvement on process efficiency, improvement on work process, material options
  • Supervise quality of co-operation between customer service and field force regarding administration of customers' orders. Closely co-operate with logistic function to maintain consistency in approach towards customer service in the organization
  • Execute projects to enhance customer satisfaction

Job Requirements
  • Degree in Supply Chain/Logistics or related fields.
  • Minimum of 5 years of relevant working experience in Demand Planning /Demand Management and managing a customer service team in an international environment.
  • APICS Certified within the last two years. If not APICS certified, willingness to invest time in APICS certification.
  • Analytical, can work independently & self-driven, troubleshooting and multi-tasking skills, excellent organizational and time-management skills, decision-making capabilities
  • Business acumen, understand requirements from internal and external customer and acts upon these
  • Stakeholder management; able to manage stakeholders in various functions and levels of the organization. Customer service orientation
  • Coordinating skills; Prioritize and coordinate different requirements to ensure customer satisfaction and solid end to end delivery
  • Excellent Communication & interpersonal skills; understands and speaks language of internal and external stakeholders
  • Able to operate with a highly diverse cultural customer / team groups and able to build and maintain excellent relationships from a remote position.

Andy, Wee Ben Ann License No.: 02C3423 Personnel Registration No.: R1552080

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit [ Link removed ]

Recommended Skills

  • Supply Chain Management
  • Time Management
  • Interpersonal Skills
  • Forecasting
  • Sales
  • Decision Making
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