Lead Demand Planning activities for the Country to ensure updated 36 months demand forecast and the Country DMR is operating effectively
Build monthly forecast using statistical tool and additional market information for 36 months period
"Translates" the Sales and Marketing plans into a Demand Plan in the forecasting system
Challenge & manage the assumptions used in the sales forecast in order to inform the correct business decisions and gain learnings to improve future performance.
Responsible for master data required to perform statistical forecasting (e.g. corrected history)
Looks for choosing the most adapted forecasting model per product group and customer group
Responsible for making sure that all sales area managers and account managers enrich the forecast in time
Refine forecast based on latest information on a day to day basis. Understand the impact of changes in the forecast on the wider business and keep Marketing/Finance and Supply chain informed of any changes.
Manage, analyse and take learnings from abnormal customer demands to inform decision making with the S&OE process, whilst striving to meet Customer service requirements.
Gain Customer expertise and liaise directly with customers to understand their future business plans and activities.
Drive root cause analysis and improvement actions to achieve targeted forecast accuracy and bias
Ensure forecasts uploaded to enable MRP to execute well and correctly
Work closely with CU management Team, Supply Planning and Logistics to ensure matrix structure operates efficiently to drive both internal & external customer satisfaction
Ensures job profiles are in place, sets objectives for team members, reviews development and provides clear, open and constructive feedback on performance combined with the appropriate actions.
Oversee all aspects of the customer service experience to troubleshoot process and procedure including making improvements of customer service quality
Define and implement new effective process for customer service representatives to interact with customers to support the business and its development
Monitor and review process for ways to make procedure more time and cost effective
Develop and implement market oriented & project related activities to support business objectives
Organize, coordinate and monitor customer order processing and product distribution
Implement in co-operation with Sales manager, improvement on process efficiency, improvement on work process, material options
Supervise quality of co-operation between customer service and field force regarding administration of customers' orders. Closely co-operate with logistic function to maintain consistency in approach towards customer service in the organization
Execute projects to enhance customer satisfaction
Degree in Supply Chain/Logistics or related fields.
Minimum of 5 years of relevant working experience in Demand Planning /Demand Management and managing a customer service team in an international environment.
APICS Certified within the last two years. If not APICS certified, willingness to invest time in APICS certification.
Analytical, can work independently & self-driven, troubleshooting and multi-tasking skills, excellent organizational and time-management skills, decision-making capabilities
Business acumen, understand requirements from internal and external customer and acts upon these
Stakeholder management; able to manage stakeholders in various functions and levels of the organization. Customer service orientation
Coordinating skills; Prioritize and coordinate different requirements to ensure customer satisfaction and solid end to end delivery
Excellent Communication & interpersonal skills; understands and speaks language of internal and external stakeholders
Able to operate with a highly diverse cultural customer / team groups and able to build and maintain excellent relationships from a remote position.
Andy, Wee Ben Ann License No.: 02C3423 Personnel Registration No.: R1552080
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