1. All Service Crew & Supervisor duties

2. Responsible for:

• All devices and equipment are properly functioning (eg POS hardware, printers, music equipment, iPad, facial recognition device, walkie-talkie, toilets etc)
• Completion of daily shift certificates
• Weekly inspection of cleanliness of restaurant and all side stations
• Submit requisition of Front-of-House consumables to Restaurant Manager for approval
• Full handling of guest table & seating arrangement:

1. Handles table reservation system
2. Man outlet phone/mobile by responding to guest inquiries and requests in a timely, friendly, and efficient manner
3. Monitors restaurant activity to determine seating and dining flow
4. Receive and confirm walk-in and online/phone reservations
5. Usher guests to their tables and provide them with menus

3. Lead and supervise team of Supervisor and Crew

4. Maintain effective and efficient online POS & delivery order platforms

5. Plan weekly duty roster, attendance & overtime, ensuring effective arrangement and usage of manpower and seek approval from Restaurant Manager

6. Support the RM on all duties & execution of all tasks

7. All other ad-hoc duties as assigned

REQUIREMENTS

• Minimum of 3 years management experience in Food & Beverage industry.
• Possess sound leadership qualities and ability to manage service staff.
• Competency in Microsoft Office applications (Excel, Word and PowerPoint).
• Excellent communication & interpersonal skills; able to build lasting relationships with guests.
• Possess good organizational and management skills'