- Responsible for managing the P/L for the online retail channels, delivering on short term and long-term business KPIs and objectives. (Online retail channels coverage includes Shopify, Lazada, Shopee, Amazon, Qoo10, etc.)
- Setting KPIs and tactical changes within the team to adapt to market conditions, ensuring the business are at the forefront of the industry.
- Ensuring exceptional end to end customer experience from landing on the site, through to product delivery.
Research and report on market / competitor / customer data and other relevant data to provide insights and support for business growth.
Oversee all e-Commerce operations and the customer experience in partnership with Operations, Supply Chain and Finance Teams.
Generate data driven insights (sales, conversion rates, traffic, order value) and analyze past performance of previous campaigns to continuously improve our ROI and to identify opportunities for growth.
- Manage relationships with fulfilment partners and e-tailers and do joint business planning with e-tailers to leverage scale and drive channel effectiveness through promotional campaigns.
Identify new areas of ecommerce opportunities beyond current brand offering.
At least a diploma or degree in Business/Marketing/Advertising/Communication or a related discipline.
Tech savvy and must have working knowledge of B2C Ecommerce business model and Ecommerce platforms (Shopify, Lazada, Shopee, Zalora, Qoo10 or similar).
Independent, Proactive, relentless, reliable, and have a high sense of urgency which makes it easy for you to excel in a dynamic environment.
Self-motivated, strong communication skills, Team player who works well in complex, fast paced, demanding, and constantly changing environment.
Meticulous with an eye for details and numbers.
Strong customer service skills.
Desire to learn and grow.
Successful track record in Ecommerce from consumer brands or Ecommerce provider.
GOOD TO HAVE:
Love for the latest brands/trends in the market, social media trends and e-commerce developments
Experience with running Social Media Ads on Facebook, e-Commerce and Youtube Ads is good to have but not a must.
5 days work week / North zone / Up to $4,500 per month.
Jessie Hoe Huey Miin
CEI Reg No: R1103861