Key Responsibilities:

• Leads team of therapists effectively to ensure smooth operations of the studio

• Analyses and plans quarterly sales levels for studio and staff

• Manages and follows through the entire process of client's skincare journey

• Conducts onboarding orientation, training and coaching of new employees

• Prepares monthly revenue, sales and staff performance reports

• Works with Marketing Team on the execution of all ongoing/future promotions and campaigns

• Responds to customer feedback and ensures positive customer service in all areas

• Ensures all employees adherence to the Company brand ethos and standards

• Maintains high standards of service quality, hygiene, health and safety

• Any other appropriate duties and responsibilities as assigned

Applicants should have:

• Previous retail sales experience in management or assistant management of a store, preferably 3 years at least, with products requiring specialist knowledge and demonstration-based sales techniques preferably from the beauty or similar industry

• Demonstrated ability to work autonomously and be driven and self-motivated to achieve ambitious targets

• Competent technology skills

• Good communication skills, written, verbal and interpersonal

• Outstanding communication and people management abilities

• Strong passion in beauty and skincare

• A genuine dedication to retail and the ability to work autonomously