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Customer Success Officer job in Downtown Core at SnapHunt Pte Ltd

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Customer Success Officer at SnapHunt Pte Ltd

Customer Success Officer

SnapHunt Pte Ltd Downtown Core Permanent
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  • Great opportunity within a fast-growing FinTech startup
  • Be a part of a diverse and international environment
  • Strong opportunities for career progression

Our client is a Fintech startup backed by a top global incubator. Headquartered in Singapore with operations across South East Asia, they provide small and medium businesses convenient financial services including debit and credit card products, digital banking and cash management systems.

The Job

You will be involved in:

  • Helping customers with complicated questions as well as providing technical and product support via multiple channels (email, chat, phone)
  • Engaging customers proactively at key moments in their lifecycle with the company
  • Seeking opportunities to re-engage churning customers

The Profile

  • You have at least 3 years of experience in a customer-facing role with a proven track record of exceeding KPIs
  • You enjoy talking to, helping and convincing customers
  • You have a positive get-it-done attitude and are willing to contribute to the success of a fast-growing startup
  • You have outstanding interpersonal and communication skills

Ref: 5H0U9UX301

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Job ID: 5H0U9UX301

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