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- Execute quality assessments as per the framework across the Product & CX Operations space
- Monitor and be responsible for all quality assurance metrics across assigned regions/products
- Include/updated key workflow changes, operations process, and infosec critical elements across the scoring mechanism
- Analyze data from assessment scores and I/D trends on Customer Exp failure points across Process, Product & operational policies
- Own and conduct business reviews with team leaders, while engaging with training teams to drive actions and measure progress
- Engage in team-wide process improvement initiatives and ensure all external advertiser touchpoints have top notch service quality
- Collaborate with vendors and train on QA frameworks and develop reporting mechanisms
- Collaborate with internal technology teams to test the QMS tool feature build.
- Minimum 3+ years of experience in the Quality domain in a business function or at a tech customer support vendor program
- Experience in conducting large scale audits efficiently and good understanding of QA Scores
- Proficient in data analytics tool (e.g. excel etc.)
- Experience in Ad tech/digital technology is a plus
Interested applicants, please send me your updated resume to [ Email address blocked ] or click "Apply now" button.
we regret to inform you that only shortlisted candidates will be notified.
EA Personnel no: R22106767
Manpower Staffing Services (S) Pte Ltd
EA Licence No: 02C3423
Rajasekar Shirley Monisha License No.: 02C3423 Personnel Registration No.: R22106767
- Business Process Improvement
- Customer Service
- Data Analysis
- Digital Technology
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Job ID: BBBH124526
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