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Quality Specialist at Experis Singapore

Quality Specialist

Experis Singapore Singapore Contract

Quality Specialist

  • Execute quality assessments as per the framework across the Product & CX Operations space
  • Monitor and be responsible for all quality assurance metrics across assigned regions/products
  • Include/updated key workflow changes, operations process, and infosec critical elements across the scoring mechanism
  • Analyze data from assessment scores and I/D trends on Customer Exp failure points across Process, Product & operational policies
  • Own and conduct business reviews with team leaders, while engaging with training teams to drive actions and measure progress
  • Engage in team-wide process improvement initiatives and ensure all external advertiser touchpoints have top notch service quality
  • Collaborate with vendors and train on QA frameworks and develop reporting mechanisms
  • Collaborate with internal technology teams to test the QMS tool feature build.

  • Minimum 3+ years of experience in the Quality domain in a business function or at a tech customer support vendor program
  • Experience in conducting large scale audits efficiently and good understanding of QA Scores
  • Proficient in data analytics tool (e.g. excel etc.)
  • Experience in Ad tech/digital technology is a plus

Interested applicants, please send me your updated resume to [ Email address blocked ] or click "Apply now" button.

we regret to inform you that only shortlisted candidates will be notified.

Shirley Monisha

EA Personnel no: R22106767

Manpower Staffing Services (S) Pte Ltd

EA Licence No: 02C3423

Rajasekar Shirley Monisha License No.: 02C3423 Personnel Registration No.: R22106767

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit [ Link removed ]


Recommended Skills

  • Assessments
  • Auditing
  • Business Process Improvement
  • Customer Service
  • Data Analysis
  • Digital Technology
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