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Technical Solutions Analyst (Sales Engineer) job in Singapore at Manpower Singapore

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Technical Solutions Analyst (Sales Engineer) at Manpower Singapore

Technical Solutions Analyst (Sales Engineer)

Manpower Singapore Singapore Permanent
3,000 SGD - 5,000 SGD/Month
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The TSA is responsible for the following:
  • Triage and resolve technical issues stemming from advertisers' usage of advertising solutions and escalating to a consultant when appropriate for further troubleshooting.
  • Discern product confusion from bugs, identify solutions, and advise the customers to accomplish the advertisers desired outcome
  • Effectively and concisely communicate resolution, technical resolution, workarounds, or product confusion to the advertisers
  • Partner closely with the consultant/sales team to resolve customer issues, prioritize, and build market or vertical plans for technical services
  • Prioritize product workflow queues based on SLAs to manage volume, assignment, and escalation support for issue resolution and customer escalations


Basic Qualifications:
  • BA/BS or University Diploma in Marketing, Computer Science, Information Technology or related technical field, or equivalent practical experience.
  • Knowledge of Advertising Technology ecosystem
  • Experience in a customer-facing role as a Technical Analyst, Support or Engineer involving pro-active engagement with customers (internal/external)
  • Experience working with client-side web technologies (e.g., HTML, CSS, JavaScript) and experience with RESTful APIs, SQL, XML and HTTP protocols.
  • Experience with technically troubleshooting advertising technologies such as pixels, ad servers, auctions and delivery


Other Requirements:
  • Minimum of 2-3 of relevant experience as a Technical Analyst or Sales Engineer, with a focus on digital advertising products.
  • Experience in an online advertising role, and familiarity with the ad serving industry and internet technologies.
  • Excellent problem-solving, analytical, management and communication skills, with the ability to absorb technical concepts and effectively communicate them to a non-technical audience
  • Minimum of 1-2 years of relevant experience in delivery and customer-facing operations environment driven by SLA and KPI metrics
  • Ability to perform and adapt in a complex, high-stakes, fast-paced environment


Rvin James Murillo Andalan EA License No. 02C3423 Personnel Registration No. R1331697

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit [ Link removed ]
 

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