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Customer Service Officer (Call Center) |Contract | 24/7Shifting at Manpower Singapore

Customer Service Officer (Call Center) |Contract | 24/7Shifting

Manpower Singapore Singapore Contract
2,500 SGD - 3,000 SGD/Month

Job Scope
  • Handle first level enquires, primarily incoming calls through hotlines or other channels such as email and webchat
  • Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns
  • Guide callers in navigating the client website and using the available services
  • Gather customer feedback and sentiments and escalate to the relevant parties for further actions
  • Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers
  • Maintains and improves service level quality by adhering to standards and guidelines
  • Handle ad hoc duties as required

Job Qualifications
  • Minimum O Level education
  • Minimum 12 months of call center environment
  • Able to multitask - Logging tickets, checking KBs while on the call
  • First call resolution expertise to close the call at CSO level
  • Experience in dealing with Public, Government/IMDA/GovTech Contact Centre/Service Desk agents
  • Fast paced environment (gauge the number of calls handle per day)
  • 44 hours per week, able to work rotating shift hours including weekends and public holidays
  • Open for Night shift only candidates

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit [ Link removed ]


Recommended Skills

  • Call Centers
  • Multitasking
  • User Assistance
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