Summary of Role

• Responsible for overall management and delivery of patient care.
• Participate in strategic planning, implementation, evaluation and management of services.
• Responsible for professional practice and development of nursing staff.
• Responsible for co-ordination of Quality Improvement activities of nursing staff.
• Participate in expansion activities as directed by the Company.
• Provide leadership, support and guidance for nursing staff.
• Ensure all clinical operations meet the relevant local requirements.

Key Accountabilities

• Strategic planning, implementation, evaluation and management of services provided by FMC Singapore.
• Provide leadership, support and guidance for staff within the department.
• Strategic human resource management of all clinics, to ensure that services are managed effectively and safely.
• Monitor and drive operation and financial performance of clinic network.
• Effectively manage risk and assess opportunities for continuous improvement. Plan and drive changes to better the performance of clinic operations.
• Manage all key messages and marketing information released to patients.
• Ensure that all operational function meet relevant government and legal requirements.
• Responsible for performance in Clinic Balanced Score Card (BSC) and Clinical KPIs..
• Managing expectations and conflict from Medical Directors.
• To increase labor productivity for each clinic.
• Participate in annual budgeting process.
• Update rounding nephrologist practicing licenses, MAP and ALS/BCLS - preparation for ACHS.
• Arrange for BCLS/AED training for clinic staff.

Qualifications and Experience

• Degree in Management or similar.
• Post graduate nursing experience.
• 10 years of experience in clinics and hospital operations.
• Ability to manage a big team of nursing staff with varied skills and motivation level. • Human Resource Management experience preferred.
• Renal Replacement Therapies experience preferred.

Competencies

• Strong administrative, organizational and planning capabilities.
• Good communication and excellent leadership skills.
• Strong commitment to patient care and development of multi-functional team.
• High level of interpersonal skills including communication, negotiation and conflict resolution.
• Good command of English and a local language preferred.
• Computer literate with knowledge of MS-Office for words and excel.