Responsible for leads management and conversion of company's Systems products, by building relationships with customers through telephone, email and messaging platforms conversations.
Make sure every customer interaction is tailored and exceptional.
Orchestrate, Lead and manage a team of Lead Management Representatives.
Work eagerly to gain new leads and/or identify opportunities in target verticals.
Make expected number of outbound calls for conversion from MQL into SQL and appointments.
Manage and convert all volume of leads at different stages of the funnel.
Support field account sales or channel sales to develop and maintain customer relationship.
Demonstrate understanding of market segment, product/service offerings and client persona.
Effectively articulate the value proposition associated with company products and services.
Manage a team of Lead Management Reps to develop sales and communications skills.
Own and deliver performance KPIs to produce a high lead conversion ratio.
Set priorities for the Lead Management Rep team and keep team focused on the priority tasks.
Bachelor's degree in Business or any equivalent
With 5-10 years of relevant inside sales/lead management experience in IT Industry and Solutions sales.
Ability to communicate the strategic direction of the company's product and service offerings.
Excellent leadership skills and people management capability.
Strategic thinking with ability to build lead forecasts and conversion.
Ability to set priorities and keep team focused on the priority tasks to achieve results.
Excellent self-motivation and self-management.
Ability to align & maintain a positive, flexible & professional attitude towards customers and co-workers.
Basic Enterprise product and solution knowledge is desirable.
Be familiar with CRM tools and the ability to use multiple lead management tools simultaneously to complete lead conversions.
Prioritize workload to meet all KPIs, goals and objectives.
Meet Daily/Weekly Matrix, SLAs & maintain high Customer Satisfaction ratings.
Working experience at IT industry is desirable
Rvin James Murillo Andalan EA License No. 02C3423 Personnel Registration No. R1331697
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