Support the team / department in the day-to-day activities and in the development of new / maintenance and termination of existing Intermediaries / end-client relationships, e.g. efficient, prompt and error free
Provide Service Excellence (with a focus on both quantitative and qualitative criteria) to the team, our Intermediaries and their end clients.
Ensure regular contact with assistants of our intermediaries to discuss measures to improve operational shortcomings and deepen the relationship with a focus on easing the burden with regards to daily administrative tasks.
Actively listen to your clients, intermediaries and end-clients, to identify their needs and thus helping the team / department to provide meaningful solutions to deliver performance against client's objectives.
Support the achievement and/or improvement of the team/department KPI, according to overall business plans /KPI framework of the branch, with a particular focus on the cost side by preventing operational losses and developing an in-depth understanding of and adherence to risk and compliance guidelines.
At all times ensure compliance with the Group's Framework Directives, regulations and guidelines
JOB REQUIREMENTS As a minimum, you have the following qualifications
Have at least 3 years' experience in servicing financial intermediaries in Asia.
Demonstrate excellent client focus and are relationship driven.
Highly energetic personality with a sense of urgency.
Able to work effectively and prioritise tasks efficiently. You can multi-task (good organizational skills) and adhere to deadlines.
Team player, yet you are able to work on deliverables on your own as and when required.
Have a solid understanding of and experience with investment products within the private banking environment.
Possess all relevant regulatory papers in Singapore, especially but not limited to CMFAS 1B, 5, 6A and CACS 1 & 2.
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