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Customer Service Specialist job in Downtown Core at SnapHunt Pte Ltd

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Customer Service Specialist at SnapHunt Pte Ltd

Customer Service Specialist

SnapHunt Pte Ltd Downtown Core Permanent
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  • Enhance customer satisfaction for a fast-growing digital asset exchange
  • A role that offers a breadth of learning opportunities
  • Be a part of a vibrant & dynamic environment

Our client is a digital asset exchange that is introducing a new investable assets class. Their platform offers an array of services which includes primary insurance, trading and settlement and others. They aim to become full-service regulated to cater to savvy issuers and discerning investors.

The Job

You will be responsible for :

  • Delivering personalised service to customers in the call centre in an effective and efficient manner.
  • Understanding customers’ needs and providing appropriate solutions and attention.
  • Consistently delivering excellent quality service to our customers to achieve total customer satisfaction, while adhering to professional standards.
  • Soliciting customers’ feedback and identifying problem trends for improvement actions.
  • Following up promptly with customers to resolve issues.

The Profile

  • You have experience as a Customer Support Specialist or similar role in a call centre environment, ideally within the Financial industry
  • You have a passion for customer service and enjoy speaking to people
  • You are able to work in a fast-paced and demanding environment.
  • You have excellent communication and problem-solving skills.
  • You are willing to work rotating shift hours including weekends and public holidays, if required.

Ref: 8Q6ZGCM8IS

 

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