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Duty Manager at DHI DOWNTOWN PTE. LTD.

Duty Manager

DHI DOWNTOWN PTE. LTD. Singapore Permanent

We are looking for a Duty Manager to join our exciting and fast-growing company. Based at Dao By Dorsett AMTD Singapore, you have an important responsibility - but like all positions in Dorsett, you are not alone! We are here to assist by supporting you with great practices. You will have the chance to work with a great team of people, and more importantly, we will provide you a career with Dorsett and give you an opportunity to be yourself.

  • No Night Shift Required.
  • Conducts daily audits of Customer Service representatives’ appearance, grooming and hygiene and takes daily briefing.
  • Oversees associate posting, behavior and posture at the main lobby area as well as entrance (inside and outside premises), access corridors and lifts.
  • Evaluates per shift checklist, and ensures all tasks are completed.
  • Checks Communication Logbook daily.
  • Supervises and assists Customer Service Representatives in planning, documentation, and actual implementation of Guests Activities’ Program, along with all of their tasks at the Customer Service desk.
  • Conducts On-The-Job training for all Customer Service representatives
  • Provides a weekly working roster for all Customer Service representatives, and schedules meal breaks, annual leaves & training.
  • Conducts periodic high balance check in coordination with accounting department.
  • Checks next day’s arrivals list daily, ensuring the accuracy of all bookings, room assignments and any related resident requests.
  • Reviews traces for all VIP reservations and resolves accordingly.
  • Maintains accuracy of data on the Property Management System.
  • Meets upon arrival or bid farewell VIP residents in the absence of senior management.
  • Escorts guests to the apartment upon arrival when necessary.
  • Conducts periodic checks of all luggage/parcel storage areas.
  • Addresses and resolves resident complaints or concerns.
  • In cooperation with Housekeeping, conducts daily apartment check to ensure compliance to established standards for set-up and cleanliness.
  • Coordinates with Security Department in conducting investigations as needed.
  • Coordinates with Drivers to ensure smooth operations and exceptional service to all residents.
  • Conducts daily checking of all Guest Request Forms to ensure resolution of requests and assist in any difficulty encountered.
  • Any other duties as directed.


  • Possess at least GCE"O" Levels or equivalent.
  • Minimum of 2 – 4 years in Front Office operations.
  • Ability to work in rotational shift as per the demand of the operation.


Recommended Skills

  • Auditing
  • Customer Service
  • Front Office
  • Housekeeping
  • Property Management Systems
  • Research
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Job ID: 6_51e557547a8a994f8d6c78bd494fab

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